Working in San Francisco State University in the Registrar's office. Working title is Associate Registrar
Full time position
Mon - Friday from 8:30 - 5:00 p.m.
Anticipated Hiring Range
$6,625.00 - $7,356.00 Per Month ($79,500,000.00 - $88,272.00 Annually)
Salary is commensurate with experience.
Job Type
Full-Time
Education Level Required
Bachelors
Location City
San Francisco , CA 94132, United states
Contact Person
https://hr.sfsu.edu/
Contact Email
https://hr.sfsu.edu/
Contact Phone
415 338 2550
How to Apply
Apply at San Francisco State University website:
https://hr.sfsu.edu/
Reporting to the Assistant Vice President for Enrollment Management and University Registrar, the Associate Registrar is a member of the Office of the Registrar’s leadership team, as well as of the broader Enrollment Management leadership team. The Associate Registrar, as a leader in the office, advises the University Registrar on procedures in their area of responsibility, making recommendations and providing assessment of impacts. The Associate Registrar is primarily responsible for the staff and systems that support registration-related systems and processes, communications, as well as certification of veterans and military-affiliated students by overseeing Veterans Services. The Associate Registrar must be familiar with registrar-related modules within Campus Solutions (CS), including Academic Advisement, Student Records, and Degree Planner. In addition to CS, the Registrar’s Office uses its legacy system for research, OnBase for scanned documents, and Microsoft Office.
As part of Student Affairs/Enrollment Management (SAEM), the Associate Registrar establishes positive working relationships within SAEM, as well as with Academic Affairs and Administration and Finance and units on campus in order to ensure that the views and needs of SAEM are considered when changes to programs and/or systems are initiated by other units. These relationships also ensure a smooth flow of information, as well as data, between the Office of the Registrar and other areas. These relationships also contribute to ensuring that there is compliance with the Family Educational Rights and Privacy Act (FERPA) and all federal, state, SF State and California State University (CSU) regulations.
40% MANAGE RECORDS TEAM AND VETERANS SERVICES
• Provide leadership and supervision to Records Specialists, who provide front-facing services to students, alumni, faculty, and others via email, phone, and the One Stop, as well as special programs (including study abroad, Step-to- College, etc.), petition processing, transcripts and enrollment verifications, and other related activities.
• Oversee staffing of both the Registrar’s Office and Veterans Services windows in the One Stop, ensuring consistent service to students and other One Stop visitors. Explore solutions to reduce wait times as needed.
• Oversee staffing of both the Registrar’s Office and Veterans Services phone lines, monitoring wait times and exploring solutions to reduce wait and hold times as needed.
• Provide leadership and supervision to the Veterans Services team of two veterans certification coordinators, who handle certification of enrollment benefits with Veterans Affairs, coordinate with other offices including Financial Aid and the Bursars on Veteran student benefits, oversee a team of student assistants, and provide front-facing services to veteran and dependent students via One Stop, phone, and email inquiries. 20% MANAGE STUDENT RECORDS MODULES, COMMUNICATIONS, AND ENROLLMENT REPORTING
• Provide leadership and supervision to the team of analysts who oversee items such as the Student Records and Registration functions within Campus Solutions, external systems that were created to provide services to Faculty,
Department Chairs, and Assistant/Associate Deans, enrollment compliance reporting via National Student Clearinghouse, academic standing and probation processing, grading and end-of-term processing, website development and maintenance, and communications management, among other items.
• Oversee the timely set-up and configuration within the student records module in CS, including configuration for registration, beginning- and end-of-term setup. Manage analyst teams to create and maintain reports and queries as needed, including to support functional business processes.
• Oversee the schedule of registration communications, including deadlines throughout the semester, ensuring communications are accurate, timely, and distributed to appropriate populations.
• Ensure federal enrollment reporting through the National Student Clearinghouse is timely and accurate, in line with federal reporting requirements.
• Oversee the creation and maintenance of business process documentation.
• Coordinate with departments, ITS, and the Chancellor’s Office regarding the enrollment and reporting of grades for Coursematch and AB 386 courses.
• Update student records in CS as needed, including by recording academic grades, grade changes, course withdrawals, and other academic record-keeping functions. 25% STRATEGIC INITIATIVES
• Serve on the Enrollment Management leadership team.
• Provide leadership, outreach, and support to strategic projects (including the CSU Equity Priorities).
• Actively partner with analyst colleagues within the office and ITS to redesign workflow processes more efficiently, and to create and maintain documentation of changes.
• Proactively communicate with departments and advisors on degree evaluation process changes. Regularly communicate around dates and deadlines that impact work. Communication includes email messaging, Campus Memo publications, phone calls, meetings with staff and other areas, as well as active participation in Registrar Town Halls.
• Work with stakeholders within the office as well as across campus to ensure our work meets their needs and the needs of our students.
10% STUDENT SERVICE AND PROFESSIONAL BEHAVIOR
• Lead the team to ensure that all service provided to students is high quality and timely. Coordinate and support staff in providing student-facing services, including email and phone inquiries, and in the One Stop.
• Participate in events such as Explore and Discover SF State, freshman and transfer student orientations, and staff the Gator Reg Help Line during registration cycles to assist students, staff and faculty who have registration-related questions. These events may take place in the evenings or on weekends.
• Provide leadership and supervision to staff in a manner that promotes professional growth, good work ethics and supportive of the mission and values of SF State.
• Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)
• Demonstrate safe work practices for oneself, others and the office environment. 5% OTHER DUTIES AS ASSIGNED
• Structuring Work: effectively manage and direct workflow, create clear position descriptions, clarify roles and expectations and delegate work.
• Managing Talent: hire, coach, support employees.
• Inspiring Performance: empower, appreciate, communicate constructive feedback
• Building Teams: build trust and collaborate
• Using & Sharing Information: open communication, transparency
• Facilitating Change: encourage other to seek opportunities for different innovative approaches to addressing
problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
• Bias toward collaboration and teamwork.
• Effective oral, written and nonverbal communication skills.
• Customer/Client Focus with an emphasis in problem solving and resolution.
• Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
• Diversity and inclusion. Required
Management Skills: The successful candidate will have significant managerial experience, bringing to the job enthusiasm and ideas for managing staff that will result in a team that is cohesive, professional, and committed to providing consistent and high -quality service. The candidate will also bring experience evaluating and coaching staff in ways that build employee skills and productivity, including leadership skills with strong decision-making skills and demonstrated good judgment.
Technical Skills: The successful candidate will also bring to the job excellent analytical and technical skills and be able to effectively use these skills when communicating with the business analysts and programmers tint that serve the Office of the Registrar. Experience using PeopleSoft Student system is highly desired.
Experience: Working in higher education, in an Enrollment Management-related area.
Education: Bachelor's degree. Desired
Bachelor’s degree in general business, counseling, education, management, public administration or a related degree. Master's degree or currently seeking a Master's degree
Experience overseeing administration of registrar-related services in a large public higher educational setting. Experience with project management.
