Enrollment Management

Administrator III

RESPONSIBILITIES & DUTIES: 

Leads the development and execution of a comprehensive recruitment plan, addressing both undergraduate populations, to meet the enrollment goals of the university. Provides oversight and strategic guidance on the development of recruitment initiatives including but not limited to campus visits and tours, yield events, outreach activities, and recruitment territories. Directly supervises the Associate Director of Admissions and Recruitment, and Senior Coordinator of Admissions & Recruitment Student Communications in a department of 10 full-time employees and 8 student assistants. Responsible for the day-to-day activities of direct reports and is responsible for all office operations including the hiring, training, supervision, development, and performance management of departmental staff, offering counsel and direction as necessary to enable highly effective teams. Manages staff workflow, work assignments, and the coordination of efforts between and among the various functions of the department necessary for the recruitment, admission, and enrollment of applicants to the university. Develops a plan for enhancing and improving recruitment strategies to increase the public’s awareness of the institution and its academic programs and nonacademic resources and services. Maintains oversight of all outgoing departmental communication including surveys, documents, and promotional materials, revising and updating as necessary. Collaborates with the university’s Communication and Marketing team to improve and enhance admissions marketing and communication materials and campaigns. Formulates, evaluates, and implements university admissions policies and procedures including but not limited to internal compliance, application processing, student communications, and the publication of related deadlines.  Collaborates with academic departments, including but not limited to high demand programs, Graduate/Credential, and Self-Support programs, to ensure program admissions comply with university admission processes/procedures. Prepares comprehensive and ad hoc reports regarding recruitment efforts, application processing, admissions decisions, and evaluation practices as requested. Ensures that admissions operations, including evaluation practices, adhere to the guidelines set forth by Title 5, the CSU Chancellor’s Office, and internal policy. Evaluates and modifies operations on a regular basis and as necessary to improve efficiency and effectiveness.  

Participates in the organization's strategic and budget planning processes and ensures that areas of responsibility remain within the annual budget of approximately $1.2M. Works closely with university partners, external constituents, and the Enrollment Management leadership team to align processes to reach the university’s enrollment and retention goals effectively and efficiently. Liaises with other administrators to provide oversight and creative influence for CRM improvements and advancement. Performs additional related duties as assigned.

This position classification has been defined as “Exempt” and is not subject to the overtime provisions of the Fair Labor Standards Act (FLSA).

REQUIREMENTS OF POSITION: 

Demonstrated knowledge and application of best practices and procedures in admissions and recruitment, including AACRAO guidelines and government mandates, NACAC best practices, and how they contribute to a strong strategic enrollment management plan. Proven success pushing the boundaries of traditional collegiate marketing and communications and applying innovative solutions for achieving successful enrollment outcomes. Experience in leading diverse teams through change and improving both employee engagement and enrollment outcomes. Excellent knowledge of student information systems, market research and database analysis. Experience with the successful implementation and use of an enrollment CRM. Demonstrated critical thinking skills to analyze situations, identify problems and concerns, interpret and apply policies, and develop and implement solutions. Knowledge of the demographic and socioeconomic factors that influence college enrollment and retention practices, particularly in public universities. Ability to work effectively with prospective and enrolled students and their supporters; CSUCI faculty, administrators, and alumni; admissions colleagues at the other CSU campuses; administrators and counselors at feeder colleges and high schools; and external vendors who support Admissions and Recruitment. Strong written, interpersonal, and presentation skills to establish and maintain effective working relationships with a wide variety of constituents, both on and off campus; use of tact in working with these groups to balance competing interests. Ability to work in a results-oriented, fast-paced, and challenging environment where enrollment may fluctuate and targets may shift. Excellent organizational skills and ability to manage multiple projects concurrently and with attention to detail. Willing and able to travel to support recruitment programs, systemwide meetings, and professional development. Must be able to adjust working hours to meet special jobs, including working additional hours and occasional holidays. Master’s degree is required. A minimum of 5 years of progressive experience in enrollment services including supervisory and management experience is required.

The person holding this position in considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set form in CSU Executive Order 1083 revised July 21, 2017 as a condition of employment.

This position is a “designated position” in the CSU’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Full-time MPP employees are required to disclose outside employment at time of hire or within 30 days of taking additional outside employment after time of hire.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU.  Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

Hiring Range:  $11,000 - $11,667 per month