FT; Monday-Friday, 8:00am-5:00pm, with some flexibility. Occasional evening and weekend work may be required.

The Records Services Specialist provides high quality service as administrative support for the Registrar’s Office with an emphasis on end of term processes, verifications, and student record maintenance. This position also completes grade changes, coordinates document imaging, oversees student interns, maintains the office website, processes student withdrawal and reentry, and supports other key unit functions. Reports to the Registrar.

• Lead end of term record processing to ensure student registrations, grades, and course repeats are accurately recorded.
• Fulfill enrollment and degree verification requests from current and former students. Work closely with the Systems Manager and Registrar on the verification process, including both automated and manual verifications.
• Oversee grade change process including error corrections and incomplete/in-progress grade conversions. Respond to grade change requests and interact with faculty regarding policy, deadlines, and student record updates.
• Coordinate office operational functions related to student interns including work schedules, projects, and employment, as well as responding to general front desk inquiries in the absence of student interns.
• Maintain the Registrar’s Office website.
• Coordinate office use of document imaging system. Responsible for effectively digitizing existing paper records and creating/ maintaining new records with consistency, accuracy, and completeness.
• Process student withdrawal and reentry.
• Responsible for monitoring and ordering office supplies.
• Provide support for other Registrar’s Office responsibilities such as pass/fail, Curriculum Declarations, and non-matriculated student registration.
• Serve as primary backup for all other records services functions.
• Support the Office of the President in the execution of the PLU Commencement ceremony.
• Perform other duties as assigned.

• Knowledge of and commitment to diversity, equity, and inclusion.
• Ability to be thorough, detail oriented, and professional.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational, administrative, and problem solving skills.
• Ability to work effectively both independently and as a team member.
• Ability to serve a diverse array of students and other PLU constituents.
• Skills in Microsoft Office, Google Apps, and a desire to learn new technologies and processes.

1. 2 years of job-related experience. Education may substitute for some experience.
2. High School Diploma or GED.
3. Finalist applicants must satisfactorily complete a pre-employment background check and declaration regarding sexual misconduct with references, subject to verification.

• Bachelor’s degree.
• Professional experience in a university records/registration setting.
• Professional experience with college level student records and administrative systems; strong preference for Banner experience.

At PLU, diversity is intrinsic to the vitality of learning, resilience and growth. PLU is an equal opportunity employer and welcomes applications from members of historically underrepresented and minoritized groups, women, veterans, persons with disabilities, and others who would bring broadly diverse perspectives, experiences, and backgrounds in educational, research or other work activities. PLU offers an excellent benefits package including tuition remission for employees and their dependents, retirement plan, medical, dental, paid vacation, major holidays off, and many other great university benefits.