Oversees and organizes operations of functional area.
|
20 |
Monitors employee performance and provides direction and assistance. Coaches and mentors staff and is a resource on complex issues and/or escalated customer service problems.
|
15 |
Develops and implements procedures to streamline and improve operations. Provides guidance and direction to Registrar Specialists on the most complex and sensitive issues and circumstances.
|
10 |
Develops procedures and protocols, and provides quality assurance reviews to ensure compliance with federal, state, University, and external agency regulations, policies, and terms.
|
10 |
Counsels and evaluates employee performance. | 5 |
Provides training to subordinates. | 5 |
Recommends employees for promotion when warranted. | 5 |
Recommends corrective action, hiring, and separation of employees when appropriate. | 5 |
Ensures protocols are used to meet student record privacy requirements.
|
5 |
Provides feedback to management on gaps of service to clients, and develops new procedures or proposals to changes/enhance the program.
|
5 |
Handles a wide variety of escalated issues and concerns from students, parents and internal/external clients. Continually seeks ways to improve customer service; proposes changes to policies, procedures or workflow.
|
5 |
Ensures staff adheres to internal controls.
|
5 |
Participates in occasional professional development conferences and may represent UCR at UC regional meetings | 5 |