Director of Graduate Enrollment Management Services
Brief Description
The Graduate School has an outstanding opportunity for a Director of Graduate Enrollment Management Services.
Reporting to the Dean of the Graduate School, the Director of Graduate Enrollment Management Services (GEMS) at the UW leads a staff of 7 full-time professional staff members who provide counseling and advising services, manages key administrative processes, and oversees essential technology systems supporting applicants, students, faculty, staff, and departmental advisors in more than 350 active degree programs on all three UW campuses. The GEMS Director serves as a member of the Graduate School Executive Staff and represents the interests of the Graduate School and graduate programs on University committees and task groups addressing admissions and graduation policies, practices, services, and systems supporting graduate education at UW.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
The Graduate School provides instrumental services to UW graduate programs, faculty and students while championing the enterprise of graduate education itself.
Are you a leader in enrollment management looking to have broad impact across the UW? Are you passionate about graduate education? Are you interested in helping to shape the future of graduate enrollment management services at UW.
The Graduate School has an outstanding opportunity for Director of Graduate Enrollment Management Services.
Reporting to the Dean of the Graduate School, the Director of Graduate Enrollment Management Services (GEMS) at the UW leads a staff of 7 full-time professional staff members who provide counseling and advising services, manages key administrative processes, and oversees essential technology systems supporting applicants, students, faculty, staff, and departmental advisors in more than 350 active degree programs on all three UW campuses. The GEMS Director serves as a member of the Graduate School Executive Staff and represents the interests of the Graduate School and graduate programs on University committees and task groups addressing admissions and graduation policies, practices, services, and systems supporting graduate education at UW.
RESPONSIBILITIES:
Staff Supervision
Manage a team of 7.0 FTE professional staff and a student employee providing daily operational support for central admissions, student academic progress, degree requirements, and graduation.
Coach, mentor, guide, and develop a team of staff as they provide excellent service to faculty, staff, students and prospective students.
Hire staff that drive excellence and push the organization to be better.
Create a highly collaborative team that works together and with other units in the Graduate School at a deep level to share knowledge, expertise, and ask for help.
Partnerships with Graduate Programs and Graduate Students
Evaluate and make decisions regarding petition appeals and policy/process disputes; provide counsel to faculty and staff regarding initial student conduct matters, and challenging graduate education issues.
Manage academic unsatisfactory progress.
Oversees staff with responsibilities mandated by the federal government for visa processing and compliance issues and student privacy regulations which have wide-ranging implications for programs and processes supporting international students.
Cross-Campus Collaborations
Represent GEMS team as a member of the Graduate School Executive Staff group.
Serve as the Graduate School liaison on university-wide committees and meetings regarding graduate student enrollment management and administrative support systems.
Serve on the Graduate Council Policy Committee in an ex-officio role and as a consultant to the elected graduate faculty on policy decisions and their implications.
Partner with the Computing and Information Resources (CAIR) team within the Graduate School to advocate for changes to MyGradProgram based on business changes and feedback from the campus graduate community.
Partner closely with the Office of Academic Affairs & Planning within the Graduate School on suspension of admissions, degree codes, and curricular changes.
Advocate for solutions that improve the graduate student experience with campus partners.
Work well and collaboratively with UW academic and/or administrative units, representing the Graduate School in all interactions.
Lead and coordinate internal and cross-campus process improvement efforts affecting the UW graduate community (e.g., enrollment confirmation deposits, automated degree audits, etc.).
Operations
Evaluate, initiate, and create Graduate School processes to improve student experience, and enhance communication between UW staff, faculty, students, prospective students and the Graduate School.
Lead the unit in providing frontline support and continuous training for departmental users (~2,800 active users) on MyGradProgram.
KEY COMPETENCIES:
EFFECTIVE COMMUNICATION
The ability to express oneself clearly and empathetically in interactions with others in all forms of communication, i.e., verbal and written, one-on-one and group, etc.
INTERPERSONAL AWARENESS
Builds and maintains positive relationships and actively contributes as a member of working teams to achieve results.
VALUING DIVERSITY & INCLUSIVENESS
Respects, values and contributes to the UW’s commitment to inclusiveness and diversity.
PEOPLE BUILDER
Committed to developing others to become leaders.
DRIVING RESULTS
Ability to effectively communicate objectives and guide direct reports and team members to make decisions and achieve goals.
ORGANIZATIONAL PLANNING
Ability to develop and manage comprehensive team goals and measure team progress while balancing short-term and long-term priorities that are consistent with the organization’s mission, priorities and goals.
MANAGING CONFLICT
Recognizes and addresses conflicts and disagreements in a safe and respectful environment, manages conflicts collaboratively, and builds consensus with the best interests of the organization in mind.
ORGANIZATIONAL ACUMEN
Ability to size up a situation, balance reason and the interest of others, and act in a decisive, timely and appropriate manner that is congruent with the organization’s values, goals and mission to achieve success.
Supervisory Responsibilities
This position supervises 7 FTE professional staff and one student assistant.
REQUIREMENTS:
Bachelor's Degree
Seven years’ experience administering education policy and services
Five years’ experience working with enterprise admissions and enrollment management software applications
Supervisory/management experience or potential
Five years’ experience with higher education-related policies
Three years’ experience leading process improvement initiatives
Demonstrated experience using various modes of communication in working with diverse constituents
Excellent written and oral communication skills
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
DESIRED:
Master’s degree
Experience in workflow management
Experience with MyGradProgram
Knowledge of federal, state, and local laws, regulations, and policies related to student records, information systems, admissions, and registration
Documented experience communicating with international populations in an educational setting
The person in this position should possess skills to present in front of large audiences and an ability to effectively lead large committees with people in high-level positions in addition to small focus groups, both of which often include faculty
