Position Specific Responsibilities/Accountabilities: 

• Plan, organize, and manage the workflow of the Academic Records Specialists on the Transfer and Evaluation team.  

• Train staff, oversee workload assignments, and monitor output for transfer-related positions.  

• With the assistance of the Associate Registrar for Transfer and Articulation, interpret transfer credit policies, communicate policies and procedures to staff, and recommend changes in procedures and practices. 

• Develop and maintain standard operating procedures related to transfer functions; review and update annually.  

• Analyze accuracy of transfer information before adding data to students’ permanent records.

• Uphold university policy of confidentiality of student records and other provisions of the Family Educational Rights & Privacy Act (FERPA).  

• Process work promptly and efficiently, in accordance with the office and University time requirements.  

• Maintain a timely flow of accurate data on student-athletic programs. Prepare and certify NCAA and LMU athletic eligibility rosters.   

• Attend and participate in NCAA Compliance and transfer-relevant conferences as necessary. 

• Performs other related duties as assigned. 

Loyola Marymount University Expectations: 

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service. 

Required Qualifications: 

• Typically, a bachelor’s degree or equivalent experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes. 

• Three years of transfer or related work experience. Experience managing others is preferred. 

• Ability to creatively and logically solve problems and multi-task effectively.  

• Excellent written and verbal communication skills.  

• Ability to interact and partner with all levels of personnel and diverse populations and demonstrate tact and sensitivity

• Exceptional attention to detail and accuracy.  

• Strong analytical skills.  

• Proficiency with technology. 

• Strong organizational skills with the ability to simultaneously manage multiple projects in a fast-paced environment while consistently meeting deadlines.  

• Demonstrated ability to coordinate workflow management, carry out assignments without detailed instructions, train and explain policies and procedures, establish quality control guidelines. 

• Demonstrated knowledge of admission policies, transfer credit evaluations and requirements.  

• Ability to use knowledge to resolve issues and respond to complex requests.  

• Experience researching academic information to determine applicable rules and regulations, preferred.  

• Strongly ability to work effectively with supervisors, subordinates, peers, faculty, administrators, and staff.

• Ability to follow all university policies, procedures, and guidelines including, but not limited to safety, civility, information security, and non-discrimination policies and procedures.   

• Ability to contribute to a positive university experience for each and every student and assist in achieving the University’s mission.  

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position. 

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