As Arizona’s land-grant university, we are driven to do great things. It’s our passion to transform the lives of our student Wildcats and to solve some of the biggest challenges facing our state and the world.
But what makes us unique is how we do it. We live our purpose, mission and values every day. And we do this in one of the most incredible places on Earth, surrounded by majestic mountains and Saguaro forests, and under a sky that ignites imaginations with cotton candy sunsets and diamond-filled nights. At the University of Arizona, everywhere you look is filled with wonder.
Job Name
Senior Coordinator, Student Services
Brief Description
As a member of the Registration, Residency & Transcripts leadership team, the Senior Coordinator for Student Services is responsible for creating student-centered and efficient processes and operations to support student success and uphold the integrity of the academic record and institution.
Leading a group of professional staff and student employees, the Senior Coordinator will ensure excellent academic service and consistency of policy interpretation for their area of responsibility.
The Office of the Registrar is responsible for the accuracy and integrity of the academic record. Serving all students, faculty, academic units, and student support functions; the Office is charged with the implementation of academic and student policies and their alignment to state and federal regulations and accreditation standards. The Office strives to be a leader and thought partner in creating efficient processes that are designed in a way that supports student success and service excellence.
Manage the day-to-day operations of the Student Services area including resolving escalated situations, troubleshooting requests within the office and the greater campus community, ensuring appropriate coverage for service areas, and setting professional expectations for team.
Oversee transcript services and creation of academic documents including daily processing, vendor relations, and outward facing communication.
Provide analysis and feedback for improved business processes and policy revisions and recommendations in order to create efficiencies and to improve service to the campus community.
Lead team of student workers by providing ongoing training and professional development.
Supervise and support Academic Records Specialists.
Support front-line service for Registration, Residency Classification, and Document Scanning and Archives teams.
Evaluate student records for exception and adherence to university policy and other related academic scenarios.
Resolve complex enrollment and student record issues with academic and student service departments.
Contribute to projects and initiatives to create equitable and consistent experiences for students.
Assist with process/system improvements for UAccess Student and Trellis
Additional duties may be assigned.
Knowledge, Skills and Abilities
Commitment to diversity in the workplace.
Ability to make independent decisions
Familiarity with office technology
Knowledge of University policies
Minimum Qualifications
Bachelor’s Degree
5 years of relevant work experience
Preferred Qualifications
Direct experience in student records, academic advising, or student academic support services
Supervisory experience
Experience with Student Information Systems and platforms
